You are here

How to find version of browser

Regarding the issue you have been experiencing with the prebooking calendar being cut off, I'm letting you know all the attempts we've made to replicate the cut off calendar issue have not yet been successful. To assist us in resolving this issue, we need to know exactly what kind of computer and browser were being used when the calendar would not display correctly.
Can you please let me know the following information (there are detailed instructions below on how to find out this information):
1. The operating system & version
2. The browser & version
3. The screen resolution.
Thanks,
Stacey
How to Find Out Which Version of Windows You Have:
Click on the Start button to display the menu.
Click on Control Panel on the menu.
Click on the System icon.
The General tab should be selected and you will see which Windows operating system you're using and the version under the word "System:" on that tab.
How to Find What Version of Mac OS X You Have:
Click on the apple icon in the top left corner of the screen to display the menu. Click on About this Mac. A popup will appear telling you what version you have under the words "Mac OS X".
How to Find Out What Screen Resolution You Have on Windows:
Right click on the desktop to display a menu then click on Properties.
The Display Properties will popup.
Click on the Settings tab. You will see your screen resolution as a set of numbers (e.g. 1360 by 766)  

How to Find Out What Screen Resolution You Have on a Mac:
Click on the Systems Preferences icon on the dock.
Click on the Displays icon on the Hardware line.
The resolution your screen is set to will be highlighted and will be a set of numbers (e.g. 1680 x 1050) 

 

How to Find Out Which Browser Version You Have on a Windows computer:
Open the browser you always use for Healthwise.

Chrome - Click on the Wrench icon on the right to display the menu. Click on About Google Chrome. A popup will appear telling you the version which may or may not have the same format as this example:
18.0.1025.168 m

Internet Explorer - Click on Help on the toolbar to display the menu. Click on About Internet Explorer. A popup will appear telling you the version which may or may not have the same format as this example: 
Version: 6.0.2900.5512.xpsp_sp3_gdr.101209-1647

Firefox - If the toolbar at the top of the window is not visible, press the Alt button to display it. Click on Help to display the menu. Click on About Firefox. A popup will appear telling you the version which will be a number under the word "Firefox".

How to Find Out Which Browser Version You Have on an Apple computer:

Chrome - Open Chrome and on the top left of the window, click on the bold word "Chrome" to display the menu. Click on About Google Chrome. A popup will appear telling you the version which will be a number under the words "Google Chrome".

Safari - Open Safari and on the top left of the window, click on the bold word "Safari" to display the menu. Click on About Safari. A popup will appear telling you the version which will be a number that may or may not have the same format as this example: Version 5.1.5 (6534.55.3)
Firefox - Open Firefox and on the top left of the window, click on the bold word "Firefox" to display the menu. Click on About Firefox. A popup will appear telling you the version which will be a number under the word "Firefox".